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Woman Handed Hefty £2,600 Bill After Downloading Neil Diamond Greatest Hits Album

The maths teacher was on holiday in South Africa when she made the purchase

A woman who downloaded a Neil Diamond album while on holiday recently was given a massive shock when she was charged an eye-watering £2,600 for the purchase.

Maths teacher Katie Bryan from Lighthorne, Warwickshire, was on holiday in South Africa when she downloaded Diamond's 'Best Of' album to her mobile phone via iTunes for £8.99, however, she didn't realise that she had actually been billed for £2,609.31 until checking her bank account on her return to the UK.

Does Neil Diamond have the most expensive album ever? (FayesVision/WENN)

Explaining her plight, Bryan said according to The Guardian: “It was a lunchtime get-together with my boyfriend's family at a house where we were staying near the Kruger National Park. I'd had a bit of wine but not too much.

“People were playing music through their iPads or on phones through an iPod dock. Someone had put on the Traveling Wilburys but I just fancied hearing some Neil Diamond. I don't know why. He's more my boyfriend's musical taste and I'm more of a James Blunt fan.”

She continued: “It wasn't a particular song that I wanted to hear. I'm really not that big a Neil Diamond fan. And I'd already got his Essential Neil Diamond CD at home, in my car.”

Bryan, 43, waited around 20 minutes for the download to finish but it used 326 MB of data, charging her £8 per megabyte once the 10 MB foreign allowance limit had been used up. While HSBC put the credit back into her account, Bryan was ordered to pay up Orange mobile phone network.

“After I got home I took a call from Orange who mentioned that I'd run up a big bill. I actually laughed because I thought they were referring to my £94.68 bill for calls which is nearly three times higher than my normal £35.00 monthly account, but at no point in the conversation was the actual amount raised,” Bryan explained.

“I knew nothing about it until I went online to reconcile my HSBC bill and saw this enormous overdraft. A letter from my bank was waiting for me when I got home. At first I thought I hadn't been paid, then I realised it was my phone bill.”

Orange then offered to sell Bryan a backdated bundle for £400 to cover the cost of the download, taking £2,209.31 off her bill and apologised for the stress they had caused her.

“I think Orange are preying on people who make a mistake while abroad. Why such a massive difference in cost? In England you would just pay the album price,” she continued.

“There is no way this huge bill relates to the actual cost to Orange. You hear of people doing this and you think 'stupid person - why did you do that?' I do feel foolish.”

She added: “But I also feel it is morally wrong to be expected to pay this sort of money for a Neil Diamond album.”

 
 

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